join888Frequently Asked Questions

We at join888 require a government-issued ID (such as a national identity card, passport, or driving license) and proof of address for KYC verification. Proof of address can be a recent utility bill, bank statement, or government letter showing your name and address. If you live in Jakarta, Surabaya, Bandung, or Medan, the same documents apply.

You upload these documents during account opening or when we request verification. We review them within one business day in most cases. If a document is unclear or incomplete, we send a message asking you to resubmit. Once verified, your account is active for deposits and gameplay.

Account opening on join888 has four steps. First, you fill out the registration form with a username, email, password, and mobile number. Second, you confirm your email by clicking a link we send you. Third, you upload KYC documents (ID and proof of address). Fourth, we verify those documents, and your account becomes active.

After account opening, you can add a payment method (such as DANA, e-wallet, or mobile banking), make a deposit, and access football markets, live-dealer tables, slots, and esports. If verification takes longer than expected (for example, during peak periods around Idul Fitri or Idul Adha), we send an email update.

You can update your account preferences — such as email address, mobile number, and password — in your account settings on join888. You can also manage which payment methods are linked to your account and review your transaction history.

If you wish to pause account activity temporarily, contact our support team with a request. We can temporarily restrict deposits or withdrawals on your account. For longer-term account changes or questions about your eligibility to use join888, see our legal notice or contact support.

To deposit via mobile banking, local payment, or online payment on join888, go to the deposit page and select your payment method. You will be directed to the payment app on your phone or a payment gateway on your browser. You confirm the amount and authorize the transaction in your app. Once the payment provider confirms, your funds appear in your join888 account wallet in real time.

We also support e-wallet, mobile banking, local payment, and bank transfers via online payment, e-wallet, mobile banking, local payment. Each method has its own confirmation speed. E-wallet deposits (online payment, e-wallet, mobile banking, local payment, online payment) typically confirm within seconds. Bank transfers may take up to one business day depending on the banks involved.

We at join888 do not charge deposit or withdrawal fees. Any fees that appear come from your payment provider or bank. For example, some banks charge a small fee for transferring funds out of your account, or some e-wallet providers may charge a small processing fee. These fees are set by the payment provider, not by join888.

Check with your bank or e-wallet (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) for their fee schedules. The amount you deposit is the amount that reaches your join888 account, minus any fees your payment provider deducts.

We sometimes offer welcome bonuses to new accounts on join888. The exact terms depend on the current promotion. A typical bonus might match a percentage of your first deposit, but bonuses always come with terms: for example, a playthrough requirement that asks you to place bets on football, live-dealer, or slot games before you can withdraw the bonus funds.

Before claiming a bonus, read the full terms on our promotions page or contact support. Bonuses are not guaranteed, and we may change or end bonus offers at any time. Any bonus is subject to our terms of use.

join888 offers four main categories. Football markets cover Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League, and Premier League. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and multi-camera live studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile.

Each category has its own rules displayed before you place a ticket or join a session. You can read the rules in-app on join888, and you can also contact support with rule questions.

Use the contact form on our website to reach our support team by email. Include your username, a clear description of your issue, and any relevant information (such as a transaction reference or date). We aim to respond to all inquiries within two business days.

For urgent issues — such as account security concerns or a missing deposit — note "Urgent" in the subject line. We prioritize security inquiries. You can also check your account page on join888 for the support contact method.